At FairwayPro Store, we’re committed to delivering your golf gear as smoothly as a perfectly executed swing. Whether you’re shipping out or sending back, our policies are designed with the golfer in mind—straightforward, fair, and with a touch of that FairwayPro spirit.

Shipping Information

Order Processing

We know you’re eager to hit the links with your new gear. All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Standard Shipping (Recommended)

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Cost: $12.95 USD
  • Includes tracking and insurance

Free Shipping

  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Available for orders over $50 USD

Note: We do not ship to certain remote areas and parts of Asia. Delivery times may vary based on customs processing in your country.

Returns & Exchanges

While we hope every purchase feels like sinking a 30-foot putt, we understand that sometimes equipment needs to be returned. Our policy is as straightforward as a short par 3.

Return Policy Basics

  • Timeframe: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with all tags attached
  • Proof of Purchase: Required for all returns

Important Non-Returnable Items:

For safety and hygiene reasons, we cannot accept returns on:

  • Gloves
  • Headwear (including hats and visors)
  • Performance Wear

Exceptions are made if these items arrive defective.

How to Return an Item

Follow these steps—easier than reading a straight putt:

  1. Contact Us: Email [email protected] within 15 days of delivery with your order number and reason for return
  2. Wait for Approval: Our team will respond within 4 business hours with return authorization
  3. Package Your Item: Securely repack in original packaging with all tags
  4. Ship It Back: Send to our warehouse:
    FairwayPro Returns
    2212 Daffin Dr
    Savannah, GA 31404
    USA
  5. Track Your Return: Keep your tracking number—we’re not responsible for lost return shipments

Return Shipping Costs

  • Defective/Wrong Items: We cover return shipping
  • Change of Mind: Customer pays return shipping
  • Exchanges: Standard shipping fees apply for the new item(s)

Refund Timeline & Methods

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Bank Processing: Additional 5-10 business days depending on your financial institution

Note: Sale items are only eligible for exchange or store credit.

International Returns

For orders shipped outside the U.S.:

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • We cannot mark returned items as gifts

Pro Tip: Use a trackable shipping service with insurance—we can’t guarantee we’ll receive items sent without tracking.

Damaged or Defective Items

If your club set arrives looking like it went through a sand trap without a club, contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement faster than you can say “fore!”

Need Help?

Our customer service team is standing by like a caddy waiting with the right club. Contact us at [email protected] or +1 (912) 555-GOLF.

“In golf as in customer service—we always play fair.” — The FairwayPro Team