At FairwayPro Store, we want every purchase to feel like hitting the perfect drive—satisfying and exactly what you wanted. But if your order doesn’t meet your expectations, our returns process is as smooth as a well-rolled green.

Our Return Policy

You have 15 days from the delivery date to initiate a return or exchange. All items must be:

  • Unused and in original condition
  • In original packaging with all tags attached
  • Accompanied by proof of purchase

Important: For safety and hygiene reasons, we cannot accept returns on gloves, headwear, and performance wear unless they arrive defective.

How to Initiate a Return or Exchange

Follow these simple steps—easier than a 3-foot putt:

  1. Contact Us: Email [email protected] with your order number and reason for return within 15 days of delivery
  2. Wait for Approval: Our team will respond within 4 business hours (faster than a downhill putt) with return authorization and instructions
  3. Package Your Item: Securely pack the item(s) in the original packaging
  4. Ship It Back: Send the package to our warehouse at:
    FairwayPro Returns
    2212 Daffin Dr
    Savannah, GA 31404
    USA
  5. Track Your Return: Keep your return tracking number—we’re not responsible for lost return shipments

Return Shipping Costs

  • Defective/Wrong Items: We’ll cover return shipping costs
  • Change of Mind: Customer pays return shipping

For exchanges, standard shipping fees will apply for the new item(s).

Refund Timeline & Methods

Once we receive and inspect your return:

  • Processing Time: 3-5 business days (about as long as a slow foursome ahead of you)
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Bank Processing: Additional 5-10 business days depending on your financial institution

Sale items are only eligible for exchange or store credit.

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return Request – Order #[Your Order Number]

Dear FairwayPro Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Item(s) to return:
[Product Name]
[Size/Color if applicable]
[Quantity]

Reason for return: [Please specify]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number – optional]

Damaged or Defective Items

If your club set arrives looking like it went through a sand trap without a club, contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement faster than you can say “fore!”

International Returns

For orders shipped outside the U.S., return shipping costs are the customer’s responsibility. Please note that customs fees are non-refundable, and we cannot mark returned items as gifts.

Pro Tip: Consider using a trackable shipping service with insurance—we can’t guarantee we’ll receive items sent without tracking.

Questions? Our customer service team is standing by like a caddy waiting with the right club. Contact us at [email protected] or +1 (912) 555-GOLF.

“In golf as in customer service—we always play fair.”
— The FairwayPro Team