Welcome to the FairwayPro Store FAQ page! We’ve compiled answers to the most common questions about our premium golf equipment and services. Whether you’re looking for tour-grade clubs or performance apparel, we’re here to help you navigate your shopping experience as smoothly as a well-read green.

About FairwayPro Store

Who is FairwayPro Store’s typical customer?
Our target customers are serious golfers who demand tour-quality equipment without the wait. We cater to:
  • Performance-focused players seeking premium clubs (drivers, irons, hybrids)
  • Golf enthusiasts wanting high-end accessories (GPS/rangefinders, Oakley eyewear)
  • Style-conscious golfers looking for technical apparel and footwear
  • Value-driven shoppers purchasing complete sets or multiple items
What makes FairwayPro Store different?
We combine pro-level gear with tour-grade speed delivery. Our Savannah-based team hand-checks every club, apparel item, and accessory before it ships – treating your order with the same precision you’d expect from a club pro.

Products & Equipment

Do you offer complete iron sets?
Absolutely! We specialize in complete 8-piece iron sets from top manufacturers, perfect for golfers who want matched performance across their bag. Our sets are hand-inspected to ensure perfect weighting and consistency.
What’s special about your Oakley eyewear selection?
Our “Eyewear-Oakley” category features golf-specific models with PRIZM lenses that enhance contrast on the course. These aren’t just sunglasses – they’re performance tools designed to help you read greens and track balls better.
Do you carry left-handed clubs?
Yes! Most of our drivers, fairway woods, hybrids, and iron sets are available in left-handed configurations. Look for the “Left Hand” option in product variations or contact our golf-obsessed support team for assistance.

Shipping & Delivery

How fast will my order arrive?
We offer two shipping options tailored to your needs:
  • Standard Express (10-15 days): $12.95 flat rate via DHL/FedEx – perfect when you need those new irons or driver fast
  • Free Global Shipping (15-25 days): Free on orders over $50 via EMS – great for apparel, accessories, or complete sets
All orders undergo 1-2 days of meticulous processing at our Savannah facility before dispatch.
Do you ship to my country?
We ship globally to most countries, except certain remote areas in Asia and other regions. During checkout, our system will automatically confirm if we can deliver to your location. For specific inquiries, email [email protected].
Can I track my shipment?
Absolutely! We provide real-time tracking the moment your gear leaves our facility. You’ll receive:
  • Carrier tracking number
  • Estimated delivery window
  • Email/SMS updates at key transit points
No guessing games – you’ll know exactly when your new weapons will arrive.

Returns & Exchanges

What’s your return policy?
We offer a 15-day return window from delivery date. All returns must be in original condition with tags attached. Some exceptions apply for customized clubs or used items – details in our full return policy.
How do I initiate a return?
Simply email [email protected] with:
  • Your order number
  • Item(s) being returned
  • Reason for return
Our support team (all golfers themselves!) will guide you through the process.
What if my club arrives damaged?
While rare due to our rigorous packaging standards, if damage occurs:
  1. Keep all original packaging
  2. Take photos of the damage
  3. Contact us within 48 hours of delivery
We’ll arrange a replacement faster than a mulligan off the first tee.

Payments & Security

What payment methods do you accept?
We accept all major payment options:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are encrypted – your financial data is safer than a ball in the fairway.
Is international currency accepted?
Yes! Our system automatically converts prices to your local currency at checkout based on current exchange rates. You’ll see the exact amount before confirming payment.
Why was my payment declined?
Common reasons include:
  • Incorrect CVV or expiration date
  • International transaction block on your card
  • Exceeding your card’s purchase limit
For assistance, contact your bank or try an alternate payment method. Our support team can’t override bank decisions but we’re happy to hold items for 24 hours while you resolve the issue.

Account & Technical Support

How do I reset my password?
Click “Forgot Password” on the login page. You’ll receive an email with reset instructions within minutes. If it doesn’t arrive, check your spam folder or contact our support team.
Can I modify my order after placing it?
We process orders quickly to get you playing faster! Contact us immediately at [email protected] or call +1 (912) 555-GOLF and we’ll try to intercept your shipment. Once processed, changes may not be possible.
How do I contact customer service?
Our golf-obsessed support team is available via:
  • Email: [email protected] (fastest response)
  • Phone: +1 (912) 555-GOLF (9am-5pm EST, weekdays)
  • Mail: 2212 Daffin Dr, Savannah, US 31404
We pride ourselves on responding faster than a downhill putt – typically within 4 business hours for emails.

“At FairwayPro Store, we’ve eliminated the variables between you and lower scores – that includes shipping headaches. Now get out there and play.” – The FairwayPro Team